For Consultation: 1-318-325-0600 Weekdays 8AM - 5PM CST
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Miss Louisiana Organization

CUSTOMER SERVICE

Return Policy
Orders by Phone
Product Availablity
Color Information
Gift Wrap and Electronic Gift Certificates
Electronic Gift Certificate Terms
Secure Checkout
Order Processing Time
Shipping Costs & Delivery Schedule
Shipping Terms
Shipping to Third Party
Tracking Orders
Contact Us


RETURN POLICY
Because M.D. Mineral products are personal use items applied to the skin, we do not accept returns. However, for damaged or broken merchandise, M.D. Minerals will replace the unused damaged item with the same item. We reserve the right to replace damaged item at our discretion. If a replacement item is out of stock, we will notify you of an approximate restocking date.

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ORDER BY PHONE
If you wish to order by phone instead of shopping online, please call M.D. Minerals 1-318-325-0600 Weekdays 8AM - 5PM CST. A representative can assist you between the hours of 8 AM and 5 PM, Central Standard Time.

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PRODUCT AVAILABLITIY
Occasionally, a product may be temporarily unavailable. You will be notified when a product is unavailable only after adding the item to your shopping bag and clicking "Proceed to Checkout". The item will be marked Sold Out. When you click "Continue Shopping", you will have the option to be notified by email when the product will be available again.

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COLOR INFORMATION
While M.D. Minerals has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

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GIFT WRAPPING AND ELECTRONIC GIFT CERTIFICATES
You may send your M.D. Minerals encased in a custom-designed black gift bag or box with the signature M.D. Minerals logo ($5.95 charge). To gift-box your order, simply click "Add to Bag" under the gift wrap style of your choice. You may also choose to send a gift card with a pre-printed message of up to 255 characters. You will be prompted to enter this message before adding product to bag.

Electronic Gift Certificates are sent, stored and accounted for electronically and are through PayPal. Click "Add to Bag" to purchase our Electronic Gift Certificates. You will then be able to select the preferred dollar amount of the e-gift certificate from $5.00 to $1,000. Your purchase is not complete until you go through the PayPal checkout process.

ELECTRONIC GIFT CERTIFICATE TERMS
1. Printed Merchant Gift Certificates are transferable if they do not include a recipient email address. For security and verification purposes, you may be required to verify your identity using a credit card.
2. Multiple gift certificates can be redeemed on a single purchase if they are in the same currency. Unused balances may be applied to other purchases.
3. Gift certificates do not expire and do not accrue maintenance fees.
4. Neither the merchant nor PayPal are responsible for lost or stolen gift certificates.
5. Your use of your gift certificate is subject to the following terms and conditions.

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SECURE CHECKOUT
M.D. Minerals understands how important security is when shopping online. We have partnered with PayPal to provide you with a secure online shopping experience. M.D. Minerals staff does not have access to customer credit card numbers.

A Paypal account is not require to purchase M.D. Minerals products through PayPal. We accept Visa, Mastercard, Discover, American Express, Bank Debit and PayPal payments.

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ORDER PROCESSING TIME
Most orders are processed within 1 business day. Orders placed after 4:00 PM CST may ship the following business day. Likewise, orders placed on non-business days (weekends or holidays) will be processed on the next business day.

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SHIPPING COSTS & DELIEVERY SCHEDULE

Shipping Option Shipping Cost Processing Time Transit Time (approx.)
USPS $6.00 1 Business Day 2-5 Business Days

Please note: Shippng times are approximate.

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SHIPPING TERMS
M.D. MInerals and mdmineralsonline.com can only ship orders within the 48 continuous United States.

Orders are processed, shipped and delivered on business days only.

Orders placed by 4:00 PM CST usually ship the same day.

M.D. MInerals and mdmineralsonline.com cannot ship to PO or APO/FPO boxes at this time.

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SHIPPING TO THIRD PARTIES
We accept orders with a billing address different from the shipping address, as long as the billing address matches the address on your credit card statement, and both addresses are located in the United States. Note, however, that M.D. MInerals reserves the right to choose not to process and ship any order at our discretion.

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TRACKING ORDERS
After your order is placed, you will be emailed a receipt. When your order is processed, you will receive another email with the tracking number linked to the USPS website, where you can view delivery status. Please note that USPS may not have tracking information available for up to 12 business hours after the order hass shipped.

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CONTACT US
If you have any questions customer service questions, please contact M.D. Minerals between 8AM and 5PM CST at 1 (318) 325-0600. Send email inquires to info@mdmineralsonline.com or click here.

Mail written correspondences to:
2509 Broadmoor Blvd # A
Monroe, LA 71201

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Secure Shopping by PayPal. Accepting Visa.Mastercard.American Express.Discover.Debit.

Any information provided on this website or any linked website is not intended as medical advice. If you have a medical concern, please consult with your physician or schedule a consultation with Dr. Hopkins. Read more on the legal page.
M.D. Minerals ®, M.D. Minerals Logo and "Be Healthy, Be Beautiful" are Trademarks or Registered Trademarks of M.D. Minerals. Copyright © 2009 Hopkins Dermatology. All Rights Reserved.